Privacy Policy

JUANDERSCAPES TRAVEL AND TOURS complies with the DATA PRIVACY ACT of 2012 when dealing with personal information. Personal information pertains to an identifiable information on an individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information. Should we ask you to provide certain information by which you can be identified when accessing your booking or VISA processing details; rest assured that such information will only be used in accordance with this privacy policy.

This policy does not limit or exclude any of your rights under the Act. JUANDERSCAPES TRAVEL AND TOURS has a firm policy of protecting the confidentiality and security of information that we collect from our customers and clients. We do not share your non-public personal information with unaffiliated third parties. Information is only shared with your consent except for the specific purposes below, in accordance with all applicable laws. Please read this policy carefully. It gives you important information about how we handle your personal information.

CHANGES TO THIS POLICY

We may change this policy by uploading a revised policy on the website. The change will apply from the date we upload and published the revised policy.

WHAT ARE THE PERSONAL INFORMATION THAT WE COLLECT

We may obtain the following information:

• • • • Full and complete name

      • Contact information including home address, email address, business address, telephone number (home and business)

      • Other pertinent details and necessary details for booking and VISA processing

WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM

We collect personal information about you from:

• • • • YOU, when you provide that personal information to us, including via the website and any related service, through any registration or application process, through any contact with us (e.g. telephone call or email) or when you book or purchase our service/s.

      • Third parties where you have authorized this or the information is publicly available.

If possible, we will collect personal information from your directly

HOW WE USE YOUR PERSONAL INFORMATION

We will only use your personal information with the following purpose:

• • • • To verify your identity

      • To provide services to you

      • To market our services to you, including contacting you electronically (e.g. by SMS, chat or email)

      • To improve the services that we provide

      • To bill you and to collect the payments

      • To respond and communicate well with you including complaints

      • To protect and/or enforce our legal rights and interest, including defending claim

      • For any other purpose authorized by you or the ACT.

DISCLOSING YOUR PERSONAL INFORMATION

We may disclose your personal information to:

• • • • Another company within our group

      • Any business that support our services, including any person that hosts or maintain any underlying IT system or data center that we use to provide the website or other services

      • A person who can require us to supply your personal information (e.g. a regulatory authority)

      • Any other person authorized by the ACT or another law (e.g. a law enforcement agency)

      • Any other person authorized by you

Kindly note that a business that supports our services may be located outside the Philippines. This may mean your personal information is held and processed outside the Philippines.

PROTECTING YOUR PERSONAL INFORMATION

We will take reasonable steps to keep your personal information safe from loss, unauthorized activity, or other misuse.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

Subject to certain grounds for refusal set out in the ACT, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at sales@juanderscapes.ph. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information or the correction that you are requesting).

INTERNET USE

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.